TikTok Promote Payment Charged but Promotion Never Started

I purchased a TikTok Promote campaign for 72 TL, and the payment was successfully charged from my account. However, the promotion has not started and I have not received any confirmation or status update regarding my purchase. Normally, whenever I purchase a promotion, I immediately receive a notification stating that “Your promotion has been approved” or that it is “Under review.” This time, however, more than an hour has passed and I still have not received any notification or information about the status of my promotion. The payment has already been taken from my account, but I have received neither the service I paid for nor any clear explanation about what happened to my order. This is extremely frustrating, especially since the money was charged successfully. If my promotion is not going to be activated, I request that the full 72 TL be refunded to me immediately. I expect TikTok to investigate the transaction and either activate the promotion I paid for or return my money.