Uncredited Cashback for University Student Campaign

As part of the "Üniversiteli Akbanklı" (University Student) program, which promises a 50% cashback on digital platform subscription payments, I completed the relevant transaction using my Akbank card. Although I have met all the necessary campaign criteria and terms, the promised refund has not been credited to my account within the specified timeframe. Despite tracking the process, the issue remains unresolved. I kindly request a review of my qualifying transaction, the prompt reimbursement of the 50% cashback amount to my account, and a formal update regarding the status of this resolution.