Samsonite refund has not been credited to my account

I returned two suitcases purchased from Samsonite’s online store, but despite the considerable amount of time that has passed, I have not received any refund. For the first suitcase, product code CS2-065-001, I completed the return on August 4, 2026. I am expecting a refund of 27,090 TL. The order number for this product is SM84714531. For the second suitcase, product code KJ3-065-001, I completed the return on August 16, 2026, and I am expecting a refund of 15,890 TL. Neither refund has been completed yet, and no refund has been credited to my credit card. I have also received no information via SMS or email regarding the status of either return. I do not consider such a lengthy refund process acceptable. I kindly request that both refunds be processed as soon as possible and that I be provided with clear information regarding the status of my returns.