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CASE #OWE-000087

WinsRoyal Casino Confisticated my funds and accussed me of money laundering.

Reported against Winsroyal Casino · Submitted by J***** S****
UNRESOLVED
€4,500
J***** S****
Gambling
Japan
August 28, 2026
Unresolved

WHAT HAPPENED?

I am filing this complaint against WinsRoyal Casino (https://winsroyal.com) for freezing my account and withholding funds. Around Febuary 2024, I earned approximately 9,000 euros on the platform and began withdrawing 1,000 euros at a time. During this period, I was also asked about my relationship with a cryptocurrency wallet, which I had no knowledge of or connection to. After successfully withdrawing 4,000–5,000 euros, the casino accused me of suspected money laundering. I promptly responded to their email, provided all requested information, and asserted my innocence. Despite my cooperation, the casino has failed to reply further, locked me out of my account, and seized my remaining balance without justification. I believe these actions are unfair and potentially a violation of consumer rights. I request an investigation into this matter and a resolution, including the return of my remaining winnings.

EVIDENCE & DOCUMENTS (2)

EVIDENCE 142
Claimant Evidence · 0.2 MB
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EVIDENCE 143
Claimant Evidence · 0.2 MB
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OFFICIAL COMPANY RESPONSES (0)

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CASE TIMELINE

Case submitted August 28, 2026
Case published August 28, 2026